bth88 Privacy Policy — Your Data, Your Rights

This Privacy Policy ("Policy") applies to all users of the bth88 online gaming platform accessible at bth88.org. It describes how bth88 ("we", "us", "Platform") collects, processes, stores, and protects the personal data of registered players and visitors. By accessing or using the bth88 Platform, you acknowledge that you have read and understood this Policy and consent to the data practices described herein. If you do not agree with any part of this Policy, you must discontinue use of the Platform immediately.

This Policy should be read in conjunction with our Terms and Conditions, which govern your use of the bth88 Platform. In the event of a conflict between this Policy and the Terms and Conditions, the Terms and Conditions shall prevail with respect to matters of contract and platform use. This Policy is reviewed periodically and may be updated to reflect changes in our data practices or applicable law. The date of the most recent revision is shown at the top of this page.

Our Privacy Commitments at a Glance

1. Information We Collect

bth88 collects personal data that you provide directly to us, as well as data we gather automatically when you use the Platform. The categories of data we collect are described below.

• Registration Data
  When you create a bth88 account, we collect your full name, date of birth, mobile phone number, and any other information you voluntarily provide during the registration and KYC verification process. This data is required to establish your account and verify your identity in accordance with applicable regulations.
• Financial Data
  We collect records of all deposits and withdrawals made through your bth88 account, including transaction amounts, dates, and the payment method used (e.g. bKash, Nagad, Rocket, Upay). We do not store full card numbers or mobile wallet PINs. Payment processing is handled by our payment partners, who operate under their own privacy policies.
• Technical & Usage Data
  When you access the Platform, we automatically collect certain technical data including your IP address, device type, browser type and version, operating system, the pages you visit within the Platform, time and duration of visits, and referring URLs. This data is used to maintain Platform security, diagnose technical issues, and improve user experience.
• Communications Data
  If you contact our support team via email or live chat, we retain records of those communications, including any attachments or account information you provide in the course of the interaction. These records are used to resolve your query, improve our support service quality, and maintain a record of your account history.

2. How We Use Your Information

bth88 uses the personal data it collects for specific, legitimate purposes related to the operation of the Platform and the delivery of services to players. We do not use personal data for purposes that are incompatible with those stated below without your consent.

• Account Management
  We use your registration and identity data to create and manage your bth88 account, process deposits and withdrawals, verify your age and identity as required by our KYC obligations, and communicate with you about your account status and activity.
• Fraud Prevention & Security
  Technical and financial data is analysed to detect and prevent fraudulent activity, money laundering, collusion, bonus abuse, and other prohibited conduct. Where suspicious activity is detected, bth88 may suspend an account pending investigation and may share relevant data with law enforcement or regulatory bodies as required by law.
• Platform Improvement
  Usage and technical data is analysed in aggregate to understand how players interact with the Platform, identify areas for improvement, and develop new features and game offerings. This analysis is conducted on anonymised or pseudonymised datasets wherever possible, so that individual players are not directly identifiable in the process.
• Customer Support
  Communications data is used by our support team to resolve player queries, track the resolution of complaints, and improve the quality and consistency of our support service. Support records are retained for a period of time commensurate with regulatory requirements and our legitimate interest in maintaining an accurate account history.

3. Sharing of Your Information

bth88 does not sell your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Service Providers
  We share personal data with trusted third-party service providers who assist in operating the Platform. This includes payment processors (such as bKash, Nagad, and Rocket), identity verification providers, game software suppliers, cloud hosting providers, and customer support platforms. All service providers are contractually required to handle your data in accordance with applicable data protection standards and to use it only for the purposes for which it was shared.
• Legal Obligations
  We may disclose your personal data to law enforcement agencies, regulatory authorities, or courts where we are legally required to do so — for example, in response to a court order, subpoena, or statutory reporting obligation. In such cases, we will disclose only the minimum information necessary to comply with the legal requirement and will notify you where permitted by law.
• Business Transfers
  In the event of a merger, acquisition, restructuring, or sale of all or substantially all of the assets of bth88, your personal data may be transferred to the acquiring entity as part of that transaction. In such circumstances, bth88 will take reasonable steps to ensure that the acquiring entity commits to protecting your personal data in a manner consistent with this Policy.

4. Cookies & Tracking Technologies

bth88 uses cookies and similar tracking technologies to operate the Platform, maintain session state (e.g. keeping you logged in between pages), and collect usage analytics. A cookie is a small text file placed on your device by a web server. Some cookies are strictly necessary for the Platform to function correctly — without them, the Platform cannot load properly or maintain your session. Other cookies are functional (e.g. remembering your language preference) or analytical (e.g. measuring which pages receive the most traffic).

You may configure your browser to reject non-essential cookies. Note that disabling certain cookies may affect the functionality of the Platform. bth88 does not use third-party advertising cookies or cross-site tracking technologies to profile you for advertising purposes outside of the Platform.

5. Data Retention

bth88 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law or as necessary to fulfil the purposes described in this Policy. Account registration data, transaction records, and KYC documentation are retained for a minimum period of five (5) years following account closure, in accordance with anti-money laundering and financial record-keeping obligations.

Customer support communications are retained for a period of two (2) years from the date of the last interaction, unless the communication relates to an ongoing dispute or regulatory inquiry, in which case it is retained until the matter is fully resolved. Technical and usage data collected via cookies and server logs is retained for up to twelve (12) months, after which it is anonymised or deleted.

6. Security of Your Data

bth88 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, role-based access controls limiting staff access to personal data on a need-to-know basis, and regular security reviews of our infrastructure and data handling procedures.

While we take data security seriously, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, bth88 will take prompt action to contain the breach, assess its scope and impact, and notify affected players as required. You are responsible for maintaining the security of your own account credentials — please use a strong, unique password and do not share your login details with anyone.

7. Your Rights Over Your Data

As a user of the bth88 Platform, you have rights regarding the personal data we hold about you. To exercise any of the rights described below, please contact our support team at [email protected] with the subject line "Data Rights Request". We will respond within a reasonable time and will require identity verification before processing your request.

• Right of Access
  You have the right to request a copy of the personal data bth88 holds about you. We will provide this information in a clear, structured format within a reasonable period of receiving your verified request.
• Right to Rectification
  If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. Where data accuracy affects your account functionality (e.g. an incorrect date of birth), we may require documentary evidence before making the correction.
• Right to Erasure
  You may request that we delete your personal data. This right is subject to our legal obligations to retain certain data (such as transaction records and KYC documentation required by anti-money laundering regulations). Where deletion is not possible due to a legal retention obligation, we will inform you of the reason and of the earliest date on which deletion will be carried out.
• Right to Restrict Processing
  In certain circumstances — for example, where you contest the accuracy of data we hold, or where you have objected to our processing and we are considering your objection — you may request that we restrict the processing of your personal data. While a restriction is in place, we will continue to store your data but will not process it further without your consent, except as required by law.

8. Children's Privacy

The bth88 Platform is strictly intended for individuals aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21 years of age, we will delete that data immediately and close the associated account. If you believe that a minor has registered an account on the Platform, please contact us at [email protected] so that we may investigate and take appropriate action.

9. Changes to This Privacy Policy

bth88 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, the services we offer, or applicable law. When we make material changes to this Policy, we will notify registered players by email or by a prominent notice on the Platform at least 7 days before the changes take effect. Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the revised Policy. We encourage you to review this page periodically so that you remain informed about how we handle your personal data.

10. Contact & Privacy Queries

If you have any questions, concerns, or requests regarding this Privacy Policy or the personal data bth88 holds about you, please contact our privacy team. We are committed to addressing all data-related queries promptly and transparently.

Email: [email protected]. Our support team is available 24/7 and will aim to respond to all privacy-related enquiries within 2 business days. Please include your registered account username and a clear description of your request in your message to help us process your query efficiently.